Refund Policy

We have a 30-day return policy, which means you have 30 days from the day you receive your item to request a return.

To be eligible for a return, your item must be in the same condition you received it, unworn or used, with tags attached, and in its original packaging. You will also need your receipt or proof of purchase.

To request a return, you can contact us by email at Support@FreyaAllan.shop. If your return is accepted, we will send you a return shipping label, along with instructions on how and where to send your package. Items returned without a prior return request will not be accepted. You can always contact us by email at Support@FreyaAllan.shop for any return issues.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item so we can assess the problem and rectify it.

Exceptions/Non-Returnable Items

Some types of merchandise cannot be returned, such as perishable goods (e.g., food, flowers, or plants), customized items (e.g., special orders or personalized items), and personal care items (e.g., beauty products). We also do not accept returns on hazardous materials, flammable liquids, or gases. Please contact us if you have any questions or concerns about your specific item.

Unfortunately, we do not accept returns on promotional items or gift cards.

Exchanges

The fastest way to ensure you get what you need is to return the item you have and once the return is accepted, purchase a new item separately.

Refunds:

Once we receive and review your return, we will notify you if your refund has been approved. If approved, the refund will be automatically processed to your original payment method. Please note that it may also take some time for your bank or credit card company to process and credit your account.